RETURNS POLICY

How to return my order from site ?

Thank you for shopping with us.  We want you to enjoy your purchase and If you aren’t 100% satisfied with your purchase, please let us know you can return it for online store credit.  We only accept new, unused, unworn, odor-free and unwashed merchandise with all the packaging and tags intact.

You can always initiate a return request from site through MY ACCOUNT

What are the return and exchange terms?

Unused, unworn, odor-free and unwashed merchandise with original packaging and original tags on the garment, may be exchange or return for an online store credit, within 30 days of its receipt/delivery. Shipping fees are NOT refundable. No cash refund. No exchange or return for items purchase OVER 30 days.  Please contact customer service returns@shopptouch.com to obtaining a Return Authorization Number.  Please wait for Return Authorization Number before return of any product(s).  No returns will be accepted without a Return Authorization number (RMA). If you are returning a product(s), you are responsible for return shipping.  We recommend that you use an insured, traceable method.  Shopptouch.com cannot be held accountable for lost package.

Due to personal hygiene and sanitary reasons, we are not able to accept exchange/return request on any underwears, panties, girdles, hosiery, bodysuits, body care, adhesive products (such as NuBra), lingerie wash, and any altered merchandise.  In addition, we do not accept exchange/return on any on sale, clearance & special order product(s).  Any non-qualified and non-conforming returns will be rejected.  You will be billed for the return shipping cost if you want the product(s) sent back to you.  Please make your purchase carefully and contact us if you have any questions before purchasing.

Exchanges are processed for damaged, defective, or wrong product(s) shipped.  Should you receive damaged, defective, or the wrong product(s) shipped, please email us returns@shopptouch.com within 7 days of its receipt/delivery to obtain Return Authorization Number.  Upon approval, we will issue an RA with instructions on how to start the exchange process.

We reserve the right to charge up to 20% re-stocking fee for any refund under special conditions, subject to our inspection and approval.

Sorry, we presently cannot accept returns or exchanges at our retail stores. For all web purchases please follow the directions of our return policy as stated on our website only.

All products are brand new in original retail packaging with full manufacturer warranty