Shipping Policy

Once an item has shipped, cancellation will not be permitted. Shipment refusal may result in up to a 25% refusal penalty fee.

We accept Visa, MasterCard, Discover, American Express, Prepaid Money order and Prepaid Cashier’s Checks.

Our distribution center is located in California, depending on the “Ship to” address, we are required “By Law” to collect sales tax if we ship to any addresses located in California.

SHIPPING

U.S. SHIPPING METHODS:

Please allow a few Business days to process your order due to additional precautions our fulfillment center is taking.

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48 CONTIGUOUS STATES

Standard OVER $99 “FREE”!

Please Note, Free shipping only applies to all lingerie items (e.g. Collagen, Skin Lo care and detergents does not apply)!

Shipping charges:

Standard UNDER $99

Flat rate: $7.99

HAWAII & ALASKA

Standard $25 Including AFO, FPO & DPO Addresses

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PUERTO RICO

Express (2 business days) $30

U.S. VIRGIN ISLANDS

Express

(2-3 business days) $60

ALL OTHER U.S. TERRITORIES

Basic SurePos

(up to 8 weeks) $10

bebe ships to P.O. boxes in the 48 contiguous states, Guam and Saipan via standard shipping only. At this time, we do not ship to P.O. boxes in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and U.S. Territories other than Guam Elite members enjoy FREE standard shippins!

Still have questions?

Please call 1-888-882-2812 X2) Or, contact us via email:

sales@ptlglobal.com, and, we will be happy to assist you further.

Do I have to sign for my package?

All orders over $500 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the UPS driver.

Can I ship to different addresses in the same order?

Sorry, we don’t offer multiple-address shipping within one order.

Do you offer weekend delivery?

Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.

What if my order doesn’t arrive?

If, after following up with UPS, you’re, please call: 1-888-882-2812 X2 ail, and we’ll be happy to assist you.